Shipping policy

Thank you for shopping with SesaiCraft!
We take great care in delivering our handcrafted products to you in the best condition and within the promised time frame.
Please read our shipping policy carefully to understand how we handle order processing, dispatch, and delivery.

 

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • As our products are handcrafted, certain items may take additional time to prepare or restock.

  • Orders placed on weekends or public holidays will be processed on the next working day.

 

2. Shipping Time & Delivery

  • Once dispatched, orders are usually delivered within 5–10 business days, depending on your location.

  • Delivery timelines may vary for remote or rural areas.

  • We will share a tracking number via email or SMS once your order has been shipped.

  • SesaiCraft is not responsible for delays caused by courier partners or circumstances beyond our control (e.g., weather, natural disasters, strikes, etc.).

 

3. Shipping Charges

  • Free shipping may be offered on select products or order values (as mentioned during checkout).

  • For other orders, shipping charges will be calculated at checkout based on the delivery location and product weight.

  • Any applicable shipping fees are non-refundable.

 

4. Packaging

  • We use eco-friendly and recyclable packaging materials wherever possible to ensure minimal environmental impact.

  • Each product is securely packed to prevent damage during transit.

 

5. Incorrect or Incomplete Address

  • Customers are responsible for providing the correct shipping address and contact information.

  • If a package is returned to us due to an incorrect or incomplete address, re-shipping charges will apply.

 

6. International Shipping

  • Currently, SesaiCraft ships only within India.

  • For bulk or international inquiries, please contact us directly at [support@sesaicraft.com].

 

7. Damaged or Lost Packages

  • If you receive a damaged product, please notify us within 48 hours of delivery with supporting photos at [support@sesaicraft.com].

  • We will investigate the issue and arrange a replacement or refund as per our [Return & Refund Policy].

  • SesaiCraft is not liable for any lost packages once they are marked as “Delivered” by the courier service.

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